HOW TO COMPLETE A RETURN & EXCHANGE

We offer free returns and exchanges within 14 days of receiving your order.

Something not quite right? No worries! Email your order number and a list of your concerns to Amanda@suttondolls.com and we’d be happy to help with an exchange and we’ll send you a return shipping label!

GARMENT CONDITION

Garments are only accepted if they are retuned unworn, unwashed, and in original condition. If a garment sent back does not match its original condition, you will not receive a refund. If you receive an order that is damaged please immediately send a list of concerns and pictures to Amanda@suttondolls.com and we will fix the problem.

TIMELINE

All orders have a 14 day return policy after order is received. If a garment is returned after the 14 day window, you will receive store credit. Returns and exchanges may take 2-3 weeks to process. All refunds are processed after order is sent back and received. Any additional questions about refunds can be sent to Amanda@suttondolls.com.

FINAL SALE

All styles that are listed as final sale are non-refundable. We are unable to process returns, exchanges, or refunds for any final sale item. All face masks are final sale.

TERMS AND CONDITIONS

Sutton Dolls has the right to deny returns, refunds, and exchanges if the product does not meet the criteria for return or exchange listed above. By purchasing a product, you agree to all terms.